Negotiating Successfully with Potentially Violent People

Objective
To ensure participants understand strategies that will prevent violence and develop tactics to negotiate successfully with people who are exhibiting, controlling, aggressive or violent behaviour and minimise the after incident stressors.

Who Needs to Do this Course?
This is a prescriptive course that will help participants to identify typical behaviour exhibited by bullying and/or controlling personalities be they either passive-aggressive (manipulative) or aggressive.  It will outline the aims of these people so that participants realise that they, in most cases, are not at fault.  It should be undertaken by Principals, their Deputies, SSO's and in many circumstances a selection of teachers particularly those who work in areas where they are likely to be challenged aggressively in either a verbal or physical manner.

Why do this course?
This is an opportunity to:
• understand many of the reasons why people behave aggressively
• know what can be done prior to aggressive behaviour to try to prevent it
• deliver appropriate responses to aggressive people that will stabilise the situation
• give staff confidence to handle bullying people or those who behave in an inappropriate manner

Content
• 2 - 15 minute video on complaints and verbal violence in the workplace
• Defining violent, controlling and aggressive behaviour and why it occurs
• The results of violence in the workplace
• The tactics of those who would use violence and aggressive behaviour to achieve outcomes
• The effects of violent and aggressive behaviour on an individual's health
• Events that trigger violence and aggressive controlling behaviour
• Legitimate argument and disagreement versus aggressive controlling behaviour
• Negotiation tactics for high risk situations

Expected Outcomes
• Understand how to negotiate with potentially violent people and how this knowledge will help workplaces comply with the Occupational Health Safety and Welfare Act 1986
• Identify the circumstances where unacceptable behaviour is likely to occur and know how to develop preventative strategies to avoid those situations
• Understanding why people choose to use aggression and violence to attain their goals

Fees and facilitation
• This is a three-hour workshop that is facilitated at client's worksites
• Clients may combine with other worksites where staff numbers do not support a full course
• A training room that can accommodate at least 20 people is required with a TV/VCR/DVD.
• The course fee is $110.00 (+gst) per person with a minimum of 10 people
• Participants are issued with an excellent full-colour reference book
• There may be a small travelling charge for some country areas
• Participants are issued with a certificate of attendance.