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FAQ's
 

What makes your courses better than others that are offered?

We always impress clients with our down to earth cost-effective advice. This advice is based on 30 years of wide ranging practical experience of our Principal as well as the experience of all of our trainers and service technicians. Also we NEVER present generic courses! Most people have been to those courses that are facilitated by trainers who wish they weren’t there and participants who they seem to be trying to send to sleep! We keep our courses compact but informative. We cover the necessary theory but concentrate on the issues that are specific and unique to each of our clients worksites. We always get great feedback from our clients because we go the 'extra mile' to ensure participants enjoy our approach to their training needs.

 

We used a training facilitator who was recommended by our servicing organisation.  We suspected that we had emergency issues of concern but he said everything was OK.

We often hear this. These trainers will NEVER say anything that may get them out of favour with the servicing organisation no matter how badly they are serving their clients. This can lead to serious problems because no independent person is reviewing their fire safety response equipment and methodology.  Therefore systems can degrade and inappropriate or excessive fire safety equipment may be in place and not identified. These trainers usually offer a 'cheapie' course but do not deliver information that is both useful and vital to any client. We alwaysundertake a due diligence and fire safety evaluation prior to EVERY course we faciitate to ensure that our training courses fully deliver our clients expectations.

Do you facilitate the cheapest courses?

Our courses are neither the cheapest nor the dearest. We provide great value for our clients by attending at their site, concentrating on their issues and providing cost effective solutions to their specific needs. Naturally facilitating a course in this manner does cost a little more than generic 'off-the-shelf ' courses. Many people who participate in 'cheap' generic course are left with a bitter taste in their mouth after the course because these trainers fail to deliver what they really wanted or needed. Emergency response training to be effective must take heed of many unique site-specific issues. We are not in a race to the bottom of the barrel and hence we never try to compete with people whose 'too-good-to-be- true' fees in reality just reflect the practical ineffectiveness of their training courses. So don't be fooled into wasting your money by people who refuse to deliver vital training in a qualitative manner.

Is it necessary for us to do so-called accredited courses?

Definately NOT! The only need for clients to undertake accredited training courses is if the subject required is part of an extended course of study like a certificate 2 or certificate 3. Accredited courses are VERY generic, very long, very expensive and quite often more than a little boring. Furthermore most providers will include little or nothing to do with your specific situation.  All of our courses strictly address the Required Learning Outcomes from the relevant Australian Standard and participants receive certifed documentation to ensure them and their employers that they have achieved the required competencies. 

What sort of insurance and documentation is required to undertake training and servicing work?

It is imperitive for the sake of your own insurance liability that you always check the status of your training and service providers insurance. They should have at least $20 million Public Liability and a total of $4 million Professional Indeminity Insurance. Some 'backyard' providers have little or no insurance leaving you with no backup if an incident or accident should occur. This means that you will be left holding a potentially huge risk. Also ensure your provider has had a Police Security Check and they have an Occupational Health and Safety Policy that is relevant for the service they are providing as well as industry organisation membership including Fire Protection Association, National Fire Protection Association and the Safety Institute of Australia. This indicates that your training provider is serious and professional about the work they do and not just a shoddy 'backyard' operator.

NEVER ALLOW ANYBODY WHO JUST APPEARS AT YOUR BUSINESS TO UNDERTAKE ANY SERVICING WORK ... EVER!

What is the purpose of belonging to Industry Organisations?

Our purpose of being members of many industry organisations is to ensure that we are aware of the latest information and techniques whether it be for training or servicing. Every provider of fire systems servicing and training should definately be a member of the Fire Protection Association of Australia and also the National Fire Industry Association of Australia.  We have committee members on both of these associations. We are also members of the National Safety Council of Australia and the Safety Institute of Australia. Our principal is also a memeber of the Counter Terrorism Officers Association. All of these organisations provide constant update information so that we can deliver a first class and up-to-date service to our clients.

What sets your business apart from others in the area of servicing?

For a start we have purchased a working 15 tonne heavy duty fire pumper from the Melbourne Fire Brigade to ensure we can undertake realistic testing of our clients' hydrant systems. We have also purchased equipment so that we don't waste massive amounts of our precious South Australian water during testing. We are the only business that will tell clients, where applicable, that they are overstocked with unnecessary fire extinguishers or fire blankets.  We set up or reorganise our clients fire protection equipment the way we would do it if we owned the business so that it reflects what clients need and not to suit unethical profit motives. Also we always go the extra mile to ensure clients are aware that we are there for them no matter what their emergency management requirements.

I have heard that the EPA does not allow the use of flammable liquid fires. Is this correct?

No this is not correct. A few training organisations that have purchased expensive gas burner fires try to convince people that this is the case. If they tell this untruth perhaps you should question their ethics or just call the EPA yourself. We use a proper fire tray with clean unleaded petrol because it gives our participants the most realistic challenge to understand the dynamics of the use of fire extinguishers and they are much more reliable. The only specification that the EPA and Councils require is that the residue is emptied on to dead ground. This residue is about 99% water - because we burn all the petrol. Nobody wants anything to enter the stormwater system.

 
 

 

 Phone | 08 8278 3588   Fax | 08 8278 5699   Email |  owen@festraining.com.au